Despite the rapid growth in the User Experience (UX) industry, many museums and cultural heritage institutions struggle to apply UX methods due to a misunderstanding of key UX principles, an inability ...

Today, organizational resilience has become more than just a buzzword—it’s a critical capability that determines which companies thrive and which ones merely survive. We often talk about resilience as ...

No matter what your organization wants and is committed to achieving at sustainable levels, none of it is possible without capacity. Capacity can be thought of as the state of readiness. Businesses ...

Every July, hospitals across the United States experience a predictable (and thankfully rare) form of chaos: the coordinated arrival of waves of newly minted doctors beginning their first real-world ...

Drawing on the work of Collins and Porras, which was published in their book ‘Built to Last’, Alberto G. Alexander explains that organizational resilience does not start with establishing and ...

A national survey demonstrated differences in organizational capacity between hospitals participating in Medicare bundled payment programs and those coparticipating in both Medicare and commercial ...

Capacity-building is defined as the process of developing and strengthening the skills, instincts, abilities, processes and resources that organizations and communities need to survive, adapt, and ...

In 2018, SHIFT study research personnel from the Center for the Promotion of Health in the New England Workplace (CPH-NEW), partnered with public sector healthcare facilities in New England, to ...