PUBLISHER’S NOTE: Please note that, as of 9/29/03, all of your valued Network World Fusion newsletters will be delivered to you from nwfnews.com. If you use filters to manage your newsletters based on ...

AI delivers speed and scale, while humans provide judgment, accountability and empathy where they matter most.

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Liveops has formalized a scalable outsourced call center model aimed at helping businesses improve customer experience outcomes without the fixed costs associated with traditional in-house contact ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

More and more call center jobs are headed for foreign shores these days, analysts say. But could an emerging staffing alternative – and technologies to match – keep a percentage of those around here?

San Francisco, CA — The traditional call center procurement model is causing a structural quality crisis for mid-to-large enterprises handling high-volume support. For decades, selecting a customer ...

Liveops has announced the availability of a flexible, on-demand outsourced call center model designed to help modern businesses scale customer support operations without the constraints of traditional ...