Well, not if you're Swedish, it isn't... While British companies debate the rights and wrongs of outsourcing their call centres and sweating over fears of offshore competition, it seems that one ...

As satisfaction with Customer Service across the UK continues to fall, industry experts from the Contact Centre sector are coming together to understand the changes in the industry and the skills ...

I left the Australian Taxation Office (ATO) in July last year after working there for 22 years. I was given a redundancy package. My job had not been abolished, but a clause in the ATO enterprise ...

The Chair of the UK's Call Centre Management Association has received a top industry accolade at the prestigious European Call Centre Awards. AnnMarie Stagg has been named Industry Champion for her ...

Businesses need to step up with the growing customer demands, optimize their existing IT ecosystem and migrate to a technology that can ensure seamless a customer experience which will retain ...

The impact of the Covid-19 pandemic on the contact centre market has been dramatic. According to Leigh Hopwood, chief executive of the Call Centre Management Association (CCMA), many of its members ...