HOUSTON, Texas -- When we call 911, we rely on them to quickly connect us to the help we need. During a 911 call placed last week, the caller says he was placed on hold for about three minutes, then ...

TUCSON, Ariz. (KGUN) — When your house is on fire or you’ve just witnessed a car accident, 9-1-1 is the number to call. When your streetlights are out or buffelgrass has sprung up in your neighborhood ...

A Denver-area man is giving thanks to a Jeffcom 911 call taker who stayed on the line with him for nearly two hours after he fell from a rock in the mountains. It was a good day for a hike near ...