Some people need to vent. And, unfortunately, service workers often get the brunt of that venting. Would you be annoyed if a customer were venting to you about a problem that you couldn’t fix, or ...

Customer complaints about their phone, internet and television services rose 17 per cent in the 2024-25 reporting year, a ...

I have watched enough medical shows over the years, from the awesome St. Elsewhere to the never-ending Grey’s Anatomy, to have heard umpteen times that the Hippocratic Oath includes the admonition ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

Customer service agents explain what not to do when complaining about a product or service if you want a good result. If you have a problem with a product or service and need assistance to get it ...

Customer complaints about their phone, internet and television services rose 17 per cent in the 2024-25 reporting year, a report said Wednesday.