Some people need to vent. And, unfortunately, service workers often get the brunt of that venting. Would you be annoyed if a customer were venting to you about a problem that you couldn’t fix, or ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

When you work in retail, you often have issues where the cash register doesn’t have the most up to date sale information, so someone has to override a price. When the worker in this story had a ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

— -- "Just get rid of them!" Face it, when confronted by a customer with a complaint, all you really want to do is make them go away, isn't it? After all, who wants someone in your face, telling ...

A survey released last year verifies what we already know: the most frequent customer complaints today concern pricing, quality, delivery and service issues. Many seek revenge for their mistreatment.