I was educated and trained that continuous improvement is a philosophy centered in service -- so much so, that if a process failed, you (as leadership) were to apologize to the employee and solicit ...

Isadora Marlow-Morgan is a creator and digital architect, and the president of Isadora Agency, a digital agency in Manhattan Beach, CA. The 2024 Olympics are over, but it's easy to summon the most ...

Is it possible to suggest that Six Sigma, Kaizen, Lean, and other variations on continuous improvement can be hazardous to your organization's health? While it may be heresy to say this, recent ...

Your goal is to acquire and sustain customers by delivering products and services at cost and on time without sacrificing quality. How do you do it? By developing efficient processes with a supportive ...

Case study examples from DSM Dyneema and Hunstman Corp. illustrate how providing everyone with simple-to-use analytics tools can dramatically improve production and business operations. All the ...

In today’s fast-evolving service industry, organizations are embracing multiple ISO standards—ranging from ISO 9001 for quality management to ISO 14001 for environmental oversight, ISO 45001 for ...

“Respect for people” is one of the most critical lean principles, and also one of the most misunderstood. If not practiced, developing a lean culture of continuous improvement is impossible. Most ...

In a world of technology and service delivery that changes day in and day out, and moves forward at the speed of a bullet, few stand out to make sure that the commitment to excellence remains ...