Customer experience, or CX, has always been not only a focus of much corporate attention but also the differentiating factor of most successful organizations. What has changed in recent years is the ...

In other findings, the survey showed that senior executives are starting to see customer experience as a more important area of the enterprise. Almost all (96%) respondents said their company ...

Max Soloshchanskiy is a partner at Soloway Group, an investor and an advisor to technology startups and Fortune 500 companies. Creating a seamless customer experience (CX) is crucial for successful ...

Over the past few years, supply chain decoupling—where each region operates independently and makes its own supply chain decisions—became a favored approach for companies seeking proximity to ...

Messaging needs consistency. Conflicting language across functions leads to confusion and erodes customer trust. Leadership drives change. Leaders must model collaboration, remove blockers and keep ...