Taylor Swift was Time's Person of the Year in 2023. You might love it, you might hate it, but it happened. If Time had instead captured the zeitgeist by naming a Technology of the Year, it wouldn’t be ...

Forbes Advisor commissioned this Customer Experience Trends survey through the market research company, OnePoll. The study followed ethical guidelines set forth by the Market Research Society’s (MRS) ...

Joseph Michelli examines how AI is transforming the workplace customer experience and why human centered leadership remains ...

The landscape of brand-customer relationships has shifted dramatically over the past few years, and there’s no question that customers today wield unprecedented power in this space, demanding more ...

The rapid pace of artificial intelligence development, combined with the rise of AI-powered chatbots, has led to a common assumption that AI customer experience must be successful for businesses that ...

In 2025, it’s clear that the digital landscape will be shaped by a blend of bold innovations and subtle shifts. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

Opinions expressed by Entrepreneur contributors are their own. Customer service has never been more important. Today’s customers not only desire fast and seamless service but also expect a ...

In every sector, technological advances are raising customers’ expectations regarding how they should be able to interact with brands. The banking and finance sector, which has long emphasized product ...

Medallia, Inc., the global leader in customer and employee experience, today announced several significant updates for Experience '25. Will Guidara, the New York Times bestselling author, ...