A new report states that AI will be instrumental for hospitality businesses wanting to personalize customer experiences in ...

When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. With a strong emphasis on hospitality, hotels have mastered the art of creating a ...

The hospitality sector suffered one of the worst economic losses of any industry during the pandemic. With restrictions now easing, the sector is bouncing back. However, consumer expectations and ...

Imagine walking into a hotel room and discovering a personalized note next to a plate of your favorite food. Opening the note reveals information about hotel amenities and recommendations for local ...

After a year that challenged the hospitality industry like never before, it’s time to take stock. In this interview with Medallia’s Geoff Ryskamp, we explore what the sector can learn from 2020, and ...