One thing I really like about the new edition of Juran's Quality Handbook: The Complete Guide to Performance Excellence by Joseph Defeo and J.M Juran is that the word "customer" is used 578 times. All ...

Four key factors drive the intersection of customer and quality: • The role of quality within an organization • Integration of goals in strategic planning • Level of transparency on quality goals and ...

Quality management systems are really just about one thing: quality. But assuring quality in your products and services has a nice ripple effect of increasing customer satisfaction and keeping them ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. David Kindness is a Certified Public ...

Quality management is more of a philosophy than a process. It aims to have zero defects reaching the customer. Quality management involves everyone in the business working towards the goal of 100% ...

Quality management close quality managementThe philosophy that all employees are responsible for the quality of a business’s products. is the continual improvement of process and system. It aims to ...

A robust customer complaint handling system is an integral part of a quality management system, says Susan Schniepp, executive vice-president of post-approval pharma and distinguished fellow, ...

Firms will need to learn from mistakes, fine-tune systems, and adapt to new ways of thinking about quality. Right-size your quality management documentation for SQMS No. 1 Optimize quality management ...

Quality at the University of Helsinki means doing the right things at the right time in the right way to achieve top results. The fit for purpose operating models are continuously assessed and ...