As part of Elk Grove Village's ongoing efforts to improve customer service and provide easier access to information for water billing customers, the Village of Elk Grove recently launched the new ...

Self-service has become the focal point of customer experience. One of the changes brought about by the web is consumers expecting 24-hour access to goods and services. Self-service has evolved well ...

KUBRA has signed an agreement with Riverside Public Utilities to provide e-billing, e-payment and customer self-service solutions. Riverside Public Utilities provides water and electric services to ...

Making it as quick and easy as possible for customers to find answers and resolve issues should be top of mind for today's support leaders. From purchasing a product to resolving support issues, today ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Customer experience used to rely heavily on face-to-face—or ...