Rohan Joshi is the CEO and co-founder of Wolken Software, a leading IT service management and customer service desk software provider. It has already become evident that looking for GenAI to ...

A responsive, people-centered front-of-house is essential for today’s community-focused library. This guide explores how to choose service desks that create a comfortable, engaging, and purpose-fit ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

The IT research and advisory firm's new resource suggests prioritizing visibility and a dedicated focus on service recovery to improve end users' satisfaction with the service desk. TORONTO, May 4, ...