An often-overlooked competitive advantage in business isn’t your technology stack, market share, or even your talent pipeline—it’s your leadership team’s customer obsession. As someone who recently ...

Leadership isn’t about sitting in an ivory tower making decisions based on spreadsheets and reports. True leadership means getting your hands dirty and experiencing what your customers experience. I ...

Purpose-driven leadership turns employees into customer service champions. Inspire teams with purpose, not just rules and procedures. Exceptional service thrives when employees are empowered and ...

SAN FRANCISCO--(BUSINESS WIRE)--Horizon3.ai, a global leader of autonomous security solutions, today announced that Ellen Sundra has joined the company as Vice President, Customers. In her new role, ...

Today’s digital-first economy demands personalization as a fundamental strategic requirement. Modern consumers demand that brands know their preferences and provide consistent personalized attention ...

(I. Barry Goldberg, principal consulting partner of Matterhorn International, continues his six-part series on integrating customers into strategy to form a truly customer-focused company. Last month, ...

As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges. Many entrepreneurs, especially in fast-moving and innovative industries, will ...

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

HARTFORD, Conn.--(BUSINESS WIRE)--Insurity, a leading provider of cloud-based software for insurance carriers, brokers, and MGAs, announced today that Sylvester Mathis has been appointed as Chief ...

A Raytheon-MIT guidance computer enabled Apollo 11 in its journey, and its on-board microwave tube transmitted radio and TV signals to Earth, enabling millions to witness history live when astronauts ...

As a nationwide leader in fleet maintenance, Amerit Fleet Solutions is trusted by top fleets and recognized for its extensive expertise. With over 2,000 technicians at 1,400+ locations, Amerit ...