Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.

The aerospace and defense (A&D) industry is on the cusp of a digital revolution. As demand for more innovative and complex products increases, companies must accelerate their digital transformation ...

Technology alone can’t help colleges and universities elevate learning experiences. IT leaders must implement solutions strategically as part of their digital transformation roadmap and understand how ...

Ready for Industry 4.0? Evaluate people, processes, and then technology. Academic research expresses readiness as the state of being psychologically and behaviorally prepared. By extension, smart ...

Digital transformation in healthcare is no longer an option – it's a necessity, albeit a daunting one that requires careful planning and guidance. Healthcare leaders must navigate a vast and ...

What is the next step in your organization’s digital transformation? How do you get there? How do you stack up against other companies? xLab, IRI and industry professionals explored these questions ...

STAMFORD, Conn.--(BUSINESS WIRE)--HARMAN, a wholly-owned subsidiary of Samsung Electronics Co., Ltd. focused on connected technologies for automotive, consumer, and enterprise markets, has announced ...

Digital Twin Consortium released the Infrastructure Digital Twin Maturity: A Model for Measuring Progress whitepaper. The document is meant to guide infrastructure stakeholders as they incorporate ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Companies across industries have been working on digital transformation for many years. The success rates of these initiatives have varied, and the results overall have been mixed. Manufacturers have ...

The CXPA whitepaper makes one point very clear: AI moves faster than traditional CX teams can. Without cross-functional ...

ISSACS will sponsor ten (10) CWRU students (Graduate or Undergraduate) to attend the 2021 Digital Futures Conference, presented by CWRU and xLab in partnership with Innovation Research Interchange.