Salesforce’s Field Service Management platform now offers a consolidated solution, providing a single, comprehensive view of operations, so public sector entities can better understand the needs, ...

Salesforce on Wednesday announced the addition of IoT Insights to Field Service Lightning. The new tool enables signals from Internet of Things devices to appear directly on the Salesforce Service ...

Choosing your first or next field service management (FSM) software can be daunting, especially as many of these systems require a huge investment in implementation time and cost. Two of the most ...

For some time now, Salesforce has been making a push into adjacent areas to customer relationship management (CRM) such as field service. Salesforce this week is now making good on a promise to apply ...

Salesforce has added capabilities to help field service organizations proactively manage and maintain the lifecycle of their physical assets, from purchasing through service. With access to real-time ...

Agentforce for Field Service automates scheduling, paperwork, and reporting — freeing skilled workers to focus on repairs, troubleshooting, and building customer relationships With pre-built topics ...

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

Salesforce has its fingers in many pies when it comes to tracking customers, customer service and marketing, but until now it left field service to third parties like ServiceMax. That changed today ...

Vigience customers can now benefit from Salesforce Field Service being connected to SAP S/4HANA - globally rolled out in months, not years Vigience today announced it has launched its SAP-integrated ...