Why have many organizations implemented only four or five of the 26 defined IT infrastructure library (ITIL) 2011 best-practice processes given the strength and magnitude of guidance in the ITIL IT ...

The Information Technology Infrastructure Library (ITIL) is a set of best practices for improving and aligning IT services to business needs. ITIL processes provide various key performance indicators ...

Information Technology Infrastructure Library (ITIL) best practices for IT Service Management (ITSM) have become the accepted basis of improved service delivery, serving as a framework for the closer ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in. IT service management (ITSM) ...