Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. In today’s world, where everyone is looking for convenience and ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

Contact Solutions, a provider of on-demand contact automation solutions, including interactive voice response, email/text messaging, and Web transactions for business and government, today announced a ...

We’ve all been there. “For technical support, press 1. For billing inquiries, press 2 …” The frustrating maze of automated phone menus, followed by the dreaded “Your estimated wait time is … 30 ...

ATLANTA--(BUSINESS WIRE)--Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that a ...

How IVR Analytics Fixes Call Flow Issues and Frees Up Agents Your email has been sent Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do ...

54 percent of consumers believe that reaching an IVR menu when calling a business makes for a poor customer experience, leading more than half to abandon the company altogether LONDON--(BUSINESS WIRE) ...

"How can we design a system that our customers will actually use?" Providers of speech-enabled interactive voice response (IVR) systems are asked this question on a daily basis. Some of us joke that ...

Due to constant technological evolution, nothing ever stays the same in the contact center. Take interactive voice recognition (IVR) systems, for example. These systems undergo continuous A/B testing ...

How to Know if a Natural Language IVR Is Worth the Cost Your email has been sent Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's ...

Learn scientifically-proven techniques that increase throughput and IVR containment while reducing errors. ICMI and Enterprise Integration Group, Inc. (EIG) have joined forces to bring you practical ...