To increase conversions on your e-commerce site, you must consider the user experience. Driving website visitors to the checkout page is challenging enough, but additional complications can cause ...

Rapid changes in traditional workforce composition, a rise in alternate incomes, and reduced funding for social services are putting agencies in a squeeze as the systems and the people within them are ...

Retailers are striving to make 2024 the year for frictionless shopping. To do that, they must incorporate the latest technologies that people need to do their jobs without interrupting any lines of ...

This is an important year for the retail industry . After a series of setbacks including high inflation, shocks to the global supply chain and a reduction in the labor market, the industry has high ...

Chargebacks erode margins, increase processor scrutiny, and introduce friction. Learn about chargeback management best ...

If business intelligence (BI) tools and techniques are supposed to help companies use data to make better decisions, why is BI adoption essentially unchanged from 2005? You should be using BI to ...

When Meyer Levin Middle School for the Performing Arts in Brooklyn, N.Y., recently adopted a new literacy platform, teachers quickly alerted leadership that the program was not user-friendly. “To use ...

Learn about friction cost to make better informed decisions: its implications in investments and loans, and how it helps assess the true cost of financial transactions.