Businesses can accelerate digital transformation efforts with the help of a carefully selected services partner. Written by eWEEK content and product recommendations are editorially independent. We ...

SANTA CLARA, USA: LiveOps, the virtual call center company, announced the integration and certification of its On-Demand Call Center Platform with the Salesforce CRM application suite. This ...

The growth of online shopping over the past year has awakened the industry’s need for more remote-friendly customer service capabilities that engage shoppers at any time across all touch points, ...

, the global leader in cloud contact center and customer service solutions, announces that for the third consecutive year it was chosen by the Muscular Dystrophy Association as the only call center to ...

LiveOps today launched its screen recording application, the industry’s first recording application equipped with cloud-based storage, enabling audio and screen capture and review of any ...