Nasdaq

New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers

NASHVILLE, Tenn., June 27, 2022 /PRNewswire/ -- Oracle Utilities Edge -- Oracle today announced Oracle Utilities Agent Service, a new cloud application specifically for utility customer service teams.
Nasdaq

Oracle Commerce Cloud Solution Adopted by Things Remembered

Oracle CorporationORCL is slowly gaining ground in the cloud market. Recently, Things Remembered opted for Oracle Customer Experience ("CX") Cloud suite's Commerce Cloud solution to enhance business, ...
Demand Gen Report

Oracle Adds AI Features To Customer Experience Cloud

Oracle has updated its Customer Experience (CX) Cloud Suite with AI-powered features designed to help marketing and sales professionals improve the customer experience and boost business results ...
Destination CRM

Oracle Updates CX and Marketing Cloud, Unveils Service Logistics Cloud

Oracle recently announced sales-oriented updates for Oracle CX Cloud, updates for Oracle Marketing Cloud, the introduction of Oracle Service Logistics Cloud, and an integration between Oracle CX Cloud ...
Business Insider

Fanatics Turns Customers into Even Bigger Fans with Oracle CX Cloud Suite

CHICAGO, April 9, 2018 /PRNewswire/ -- ORACLE MODERN CUSTOMER EXPERIENCE – Fanatics, the world's largest online retailer of sports merchandise, has selected Oracle Customer Experience (CX) Cloud suite ...
Destination CRM

Oracle Announces CX Cloud Updates at Oracle OpenWorld

Oracle today launched several updates to the Oracle Customer Experience (CX) Cloud at its Oracle OpenWorld user conference in San Francisco. The latest updates include digital assistants for sales, ...
adexchanger

Oracle Integrates BlueKai And ID Graph With CX Unity

Oracle wants to help marketers bridge the gap between the known and unknown. The company integrated the BlueKai data management platform (DMP) and ID graph with its customer data platform (CDP), it ...
Diginomica

Why healthcare may be Oracle’s road to a more competitive CX solution

As diginomica has noted, Oracle has enormous healthcare ambitions. Rebecca Wetteman offers her assessment of these and the link to the firm's CX strategy. In Larry Ellison’s keynote at Cloud World, he ...
Forbes

Oracle's Roadmap For Exceeding Customer Expectations

Emerging technologies and new insights into customers set the course for a new customer experience roadmap outlined during the Oracle OpenWorld 2017 keynote, Exceeding Skyrocketing Customer ...
CMS Wire

Tableau Introduces Tableau Cloud, Oracle Updates Oracle Service, More CX News

Tableau unveils publicly shared dashboards, Quantum Metrics offers up more CX data, Pega partners with Celebrus for AI-backed CDP offerings and more news. Tableau, at its Tableau Conference 2022, ...
Forbes

Oracle Doubles Down On Customer Experience (CX) Management With New Zoom Integration

The Oracle Live Applications event is this week, and yesterday, I discussed in this article how Oracle has quietly become an essential cloud applications company. Oracle utilizes a SaaS model to ...