In August, Mountain States Healthcare Alliance, a 13-hospital integrated healthcare delivery system based in Johnson City, Tenn., received the 2012 National Quality Healthcare Award from the National ...

Implementing shared decision making (SDM), recommended in screening mammography by national guidelines for women age 40-49 years, faces challenges that innovations in quality improvement and team ...

The dynamic and complex world of cancer care spans from screening to diagnosis, treatment, and end-of-life care and involves numerous interprofessional providers who work in a wide range of ...

\xa0“Only your customers can define quality, because it’s meeting your customers’ expectations the first time every time. Simply put, it’s performance to the standards of the customer” Ed Robertson.