Uniqode reports QR codes reduce friction for brands by simplifying customer onboarding, enhancing engagement during January's ...

Automating underwriting, servicing and routine tasks frees banks and lenders to focus on real conversations with customers.

Customers, as we all know, are a fickle bunch. Considering how customer loyalty is far from abundant these days, there are many ways to lose a customer, but the biggest turn-off for today’s consumers ...

A recent FedScoop study shows the federal government workforce could see a meaningful boost in productivity by reducing friction with devices and applications and improving secure access to data and ...

The concept of business friction isn’t new: It’s anything that prevents or dissuades customers from buying your products or services. For customers, friction can be long wait times on hold, products ...

There is one key lesson we can all take away from the last 10 years of a changing retail dynamic: the businesses that succeed are those that make it easy to buy. Giants like Amazon, Uber, Lyft and ...

American workers have grown increasingly accustomed to accessing information and ordering goods and services online, anywhere and anytime, using their smartphones, tablets and home computers. At work, ...

Jerry Cao is a UX content strategist at UXPin — the wireframing and prototyping app. To learn how to master the art of persuasive design, check out Interaction Design Best Practices: Time & Behavior.

How does interoperability reduce financial friction? Learn how connecting banks, blockchains, and payment networks lowers ...

Predictions about the end of the password have been around for years. Bill Gates predicted the password’s extinction in 2004. In 2014 Fernando Corbató, creator of the password, acknowledged that the ...