This week, some analysts and media had the privilege of attending both Dreamforce and SAP Influencer Summit. Comparisons are inevitable but worthwhile for an industry that I sense is on the cusp of ...

SAP has always been a leading provider of CRM software. However, SAP’s strategy has shifted toward a software-as-a-service (SaaS) model through which it plans to close the gap between its offerings ...

With the increasing adoption of advanced software in almost every industry as part of their digital transformation efforts, prominent software companies SAP (SAP) and Salesforce, Inc. (CRM) should ...

The demand for cloud-based customer support solutions has burgeoned during the COVID-19 pandemic, as it resulted in many organizations embracing the work-from-home culture. According to a Fortune ...

ENTERPRISE SOFTWARE is an unlikely source of hubbub. Bringing up CRM or ERP in conversation has usually been a reliable way to be left alone. But not these days, especially if you are chatting to a ...

At the recent Dreamforce conference, Salesforce announced its Internet of Things (Iot) Cloud with much fanfare. IoT Cloud empowers businesses to connect data from the Internet of Things, as well as ...

Advanced AI technology is springing up all over, including the enterprise software mix. SAP and Salesforce both provide various cloud-based products and services in areas such as customer relationship ...

Salesforce upended the traditional market for customer-relationship management software led by Oracle and SAP more than a decade ago, and it hasn’t looked back. Now SAP thinks it’s time for customers ...

Salesforce.com CEO Marc Benioff repeatedly defined the CRM giant as a "customer company" during the quarterly conference call on Tuesday after the bell -- especially in comparison to competitors SAP ...