As their small businesses grow, most business owners reach a point where they consider investing in customer relationship management (CRM) software. At the most basic level, a CRM solution can help ...

CRM, the trendy, “must-have” application for successful sales teams across the country, takes a new turn today as NetSuite announces NetCRM-Services Edition, a program designed with the specific needs ...

Salesforce.com's planned expansion into a new market may be its biggest challenge yet. The company, which offers a service that allows salespeople to track leads and account information online, plans ...

SAP AG has acquired Praxis Software Solutions and will integrate the company's Web-based CRM and e-commerce capabilities into SAP Business One, which targets small and midsized companies. Processing ...

Next, let's weigh some other key factors starting with your firm's size and plans for future growth. For example, a solo practitioner or a firm with two or three advisers that intends to stay small ...

The popularity of Web-based CRM is no surprise. It's easy to use, provides anywhere/anytime access, and enables streamlined operations (especially for those with multiple locations, and remote and/or ...

Web-based CRM also enables agents to escalate calls to more experienced employees. For example, Oracle (Redwood City, CA) works with the US Navy's Department of Personnel, which opened a call center ...