When customers call a company's customer service hotline, they are sometimes met with a long wait time that can be frustrating and often impacts their feelings about a company in a negative way.

If you get asked back for further job interviews, this is a positive sign. Getting a callback confirms you did well enough on your first round that the prospective employer wants to see more. However, ...

What is a super tech? A super tech is one who eats, sleeps, and breathes HVAC. He may be a contractor, manager, or technician, but, above all, he is a perfectionist. And his greatest enemy is the ...

Being called back for a role can be both exhilarating and exasperating. You’re one step closer to getting the job, but you also have more pressure on you to make any necessary adjustments, deliver a ...

OK, actors. Pilot season is almost here, and the auditions will start rolling in. Represented or not, it’s a busy time for actors in New York City and Los Angeles—a time for last-minute auditions, ...

Editor’s note: In the conclusion of a two-part series on callbacks, contractors share their solutions for reducing the percentage of callbacks. It can be difficult, if not impossible, to predict when ...

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