When we use words to communicate, we not only have to choose what to say, but also what not to say, and how to say it. How we decide to frame a message can influence how people think, feel, and ...

In a desperate parenting moment after dinner, I told my six-year-old, who was mid-meltdown, “Use your words!” He had just started yelling and hitting his eight-year-old sister because she wasn’t ...