Popular video conferencing app Zoom is adding a new business offering: Zoom Contact Center for customer service. It’ll have more than 100 features at launch and will cater to the agents, supervisors, ...

Zoom swung for the fences last summer when its stock value was soaring, offering almost $15 billion to buy Five9 to get into customer service. Eventually the deal fell apart when the stock price ...

Zoom CX solutions deliver smarter self-service and AI-first tools for customers and contact center supervisors. “Agentic AI is unlocking advanced intelligent self-service capabilities, and Zoom CX ...

Videoconferencing giant Zoom has launched a new AI-powered conversational chatbot. Dubbed Zoom Virtual Agent, the new intelligent chatbot solution is touted to “transform the way businesses assist ...

Barely two years after rising from almost nowhere to establish a leadership position in the videoconferencing market, and looking to develop services for work transformation, Zoom Video Communications ...

Sandbox Banking, an nCino company, has launched its Glyue® integration app in the Zoom App Marketplace, enabling banks and credit unions to enhance customer service through a seamless connection ...