Distributed systems have long been one of the more complex frontiers in software engineering, often requiring developers to grapple with thorny issues like state management, concurrency, and ...

Multiple Microsoft services worldwide were hit with outages in its Azure cloud and Office 365 services, hours before the company’s quarterly earnings call was scheduled to be released. However, the ...

Invoke empowers enterprises as a top Microsoft Entra partner, delivering secure, innovative identity and network access for today’s digital landscape. Invoke’s recognition as a top Microsoft Entra ...

Many medical practices have on-call doctors to handle urgent issues outside office hours. You can learn about your practice’s after-hours policies on their website or voicemail. Share on Pinterest ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

Content creator and customer service coach Veronika Rivera performs as ‘Veronica’ in comedy skits that reflect the reality of call center workers at the mercy of abusive callers. The viral videos ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Good afternoon, and welcome to the Republic Services Second Quarter 2025 Investor Conference Call. Republic Services is traded on the New York Stock Exchange under the symbol RSG. [Operator ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

The Trump administration is ending specialized suicide prevention services for LGBTQ+ youth on the 988 Suicide and Crisis Lifeline. While anyone in a mental health crisis can call or text 988 and be ...